Gambling at mat11 should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page explains the tools, limits, and support resources we provide to help you stay in control at every step.
Set daily, weekly, or monthly deposit caps in IDR directly from your account settings. Once a limit is active it applies immediately. Increases take effect only after a 24-hour cooling-off period to prevent impulsive decisions in the heat of the moment.
Define a maximum session duration — from 30 minutes to several hours — after which mat11 will automatically end your active session and prompt you to take a break. Reality-check pop-ups at regular intervals remind you how long you have been playing and how much you have wagered.
Need a short break? Activate a time-out of 24 hours, 3 days, 7 days, or 30 days. During a time-out your account is suspended and you cannot log in, deposit, or place any bets. Time-outs cannot be reversed early — this is intentional and protects you from circumventing your own decision.
If you feel your gambling is out of control, request a self-exclusion of 6 months, 1 year, 3 years, or permanent. Self-exclusion immediately suspends your account, blocks all marketing communications, and prevents re-registration. A permanent self-exclusion cannot be lifted under any circumstances.
In addition to deposit limits, you can set a maximum loss ceiling or a total wager limit per day, week, or month. When your threshold is reached, mat11 prevents further betting until the limit period resets — keeping your recreational spending genuinely within budget.
Every mat11 account undergoes mandatory KYC (Know Your Customer) verification. Players must confirm they are at least 21 years old by submitting a valid Indonesian government-issued ID (KTP, passport, or SIM). No withdrawal is processed until identity and age are fully confirmed.
Responsible gaming is the practice of engaging with betting and casino products in a way that remains enjoyable, affordable, and under your control. mat11 views gambling as a legitimate adult leisure activity — comparable to watching a Premier League match or playing a mobile game — but one that carries genuine financial risk if approached without discipline.
For the vast majority of our players across Jakarta, Surabaya, Bandung, Bali, and across Indonesia, gambling remains a fun pastime. However, for a minority of individuals, recreational betting can develop into a compulsive behaviour that affects finances, relationships, and mental health. Recognising the warning signs early is the single most effective form of protection.
mat11 has built its responsible gaming programme around four core principles: prevention (age verification, affordability checks), empowerment (player-controlled limits and time-outs), intervention (automated monitoring for at-risk patterns), and support (direct access to trained advisors and external counselling resources).
Access your mat11 account using your registered credentials. Navigate to the top-right account menu and select "Responsible Gaming" or "Account Settings".
Choose from Deposit Limit, Loss Limit, or Wager Limit. Each can be set independently. Select your preferred time period: daily, weekly, or monthly.
Enter the maximum IDR amount you are comfortable spending within that period. Format: Rp 500.000 / Rp 1.000.000 / Rp 5.000.000 — choose an amount that represents genuine disposable income, not total savings.
Reductions to existing limits take effect immediately. Increases apply only after a mandatory 24-hour review period. mat11 will send a confirmation email to your registered address.
Email [email protected] with the subject line "Time-Out Request" or "Self-Exclusion Request". Our responsible gaming team is available daily from 08:00 – 24:00 WIB.
For time-outs: 24 hours, 3 days, 7 days, or 30 days. For self-exclusion: 6 months, 1 year, 3 years, or permanent. Our advisor will confirm your selection back to you before processing.
Your account will be suspended within 1 hour of your request being confirmed. All pending bets placed before the suspension will be settled normally; no new bets can be placed.
mat11 will immediately suppress all promotional emails, SMS messages, and push notifications for the duration of your exclusion. We will not attempt to re-engage you with bonus offers during this period.
| Tool | Options Available | Takes Effect | Can Be Reversed? | How to Activate |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly — any IDR amount | Immediately (reductions); 24 hours (increases) | Yes — increases after 24-hour delay | Account Settings → Responsible Gaming |
| Loss Limit | Daily / Weekly / Monthly — any IDR amount | Immediately (reductions); 24 hours (increases) | Yes — increases after 24-hour delay | Account Settings → Responsible Gaming |
| Wager Limit | Daily / Weekly / Monthly — any IDR amount | Immediately (reductions); 24 hours (increases) | Yes — increases after 24-hour delay | Account Settings → Responsible Gaming |
| Session Time Limit | 30 min / 1 hr / 2 hrs / 4 hrs / custom | Immediately | Yes — can be adjusted at any time | Account Settings → Responsible Gaming |
| Reality Check | Every 30 min / 1 hr / 2 hrs | Immediately | Yes — can be adjusted at any time | Account Settings → Responsible Gaming |
| Time-Out | 24 hours / 3 days / 7 days / 30 days | Within 1 hour of request | No — cannot be lifted early | Email [email protected] |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Within 1 hour of request | No (temporary); Never (permanent) | Email [email protected] |
mat11 operates a strict 21+ policy in accordance with international responsible gaming standards and in recognition of Indonesia's cultural and legal context around adult entertainment. No individual under the age of 21 is permitted to register, access, or use any part of the mat11 platform.
Age verification is a mandatory step in the KYC process. Players are required to submit a valid, government-issued Indonesian identity document — KTP (e-KTP), passport, or SIM — showing their date of birth. Accounts cannot be fully activated or funded until age verification is successfully completed.
If you are a parent or guardian concerned that a minor in your household may have accessed or registered on mat11, please contact us immediately at [email protected]. We will investigate and take prompt action, including immediate account suspension and data deletion where appropriate.
Send us a message any time. Our responsible gaming advisors respond to all enquiries within 2 business hours during operating hours.
Our support team is available every day of the year, including Indonesian public holidays such as Idul Fitri, Nyepi, and Independence Day.
Live chat is available to logged-in mat11 players directly from the platform dashboard. Indonesian-speaking agents are available during peak hours.
When your limits are set and you feel in control, mat11 offers Indonesia's most complete betting experience — live BRI Liga 1 and Champions League odds, togel draws, Evolution Gaming live casino tables, and hundreds of Pragmatic Play and Pocket Games Soft slots, all in IDR.
Adults only (21+). Gambling involves financial risk. Please only wager what you can afford to lose.